Spice Rack & Halal Meat
Waco, Texas, USA

Effective Date: January 1^st, 2026

At Spice Rack & Halal Meat, we are committed to providing timely and respectable customer support. This Support Policy explains how and when customers can contact us and what level of support we provide.

1. Support Channels

   Customers may contact us through the following methods:

   • Email: contact@spicerackandhalalmeat.co
   • Contact Form: Available on our website
   • Phone (if applicable): [Your business phone number]

   We do not provide support through social media direct messages unless explicitly stated.

2. Support Hours
   • Monday – Friday: 9:00 AM – 6:00 PM CST
   • Saturday – Sunday: Limited support or closed

   Support hours are based on Central Standard Time (CST).

3. Response Time
   • 24–48 business hours for general questions
   • 24 hours for order issues involving damaged, spoiled, or incorrect items

   Response times may vary during holidays, promotions, or high-volume periods.

4. Order-Related Support
   • Order status and tracking
   • Incorrect, damaged, or spoiled items
   • Billing or payment questions
   • Account or checkout issues

   For perishable items, customers must contact us within 24 hours of delivery with photos to be eligible for resolution under our Refund Policy.

5. Limitations of Support

   We do not provide support for:

   • Issues reported after allowed timeframes
   • Third-party delivery delays outside our control
   • Improper storage or handling after delivery
   • Misuse of products or failure to follow instructions
6. Customer Responsibilities

   To receive efficient support, customers must:

   • Provide accurate order details
   • Respond promptly to support requests
   • Communicate respectfully with our staff

   We reserve the right to limit or refuse support in cases of abusive, threatening, or fraudulent behavior.

7. Resolution Process

   Depending on the issue, we may offer:

   • Order clarification
   • Replacement of eligible items
   • Refunds in accordance with our Refund Policy

   All resolutions are handled at our discretion while complying with Texas consumer protection laws.

8. Technical Support Disclaimer
   • Internet connectivity issues
   • Browser or device compatibility problems
   • Temporary website downtime due to maintenance or third-party services
9. Changes to Support Policy

   We may update this Support Policy at any time. Updates will be posted on our website and are effective immediately upon posting.

10. Contact Information

    Spice Rack & Halal Meat
    Email: contact@spicerackandhalalmeat.co
    Address: Waco, Texas, USA